Frequently Asked Questions

Blu Cosmetics is specially designed for Indian skin, addressing concerns like pigmentation, oiliness, and sun damage with clinically proven, science-backed formulations. Our affordable luxury products are dermatologist-tested, cruelty-free, and eco-friendly, reflecting our tagline: "Science in Every Drop, Crafted for Indian Skin."

Yes! Our products, including the Milky Foaming Face Wash, Ultra Matte Sunscreen Gel, and Bright Healthy Radiance Face Cream, are suitable for all skin types—oily, dry, combination, and normal. Always patch-test new products if you have concerns about skin reactions.

Our products are available exclusively on our website, www.blucosmetics.in, starting August 04, 2025. Follow us on Instagram and X for updates on future retail availability.

All Blu products are cruelty-free and free from harmful chemicals like sulfates, parabens, and GMOs. Some products, like the Milky Foaming Face Wash, contain hydrolyzed milk protein, so check ingredient lists for vegan suitability.

We use eco-friendly packaging, ethically sourced ingredients, and lead initiatives to clean India's lakes, rivers, and beaches. Our sustainability efforts align with our vision to heal the planet while delivering effective skincare.

Use twice daily—morning and night. Apply a walnut-sized amount, lather with water, and massage for 40–50 seconds before rinsing for a brighter, even-toned complexion. For dry skin types, use half the amount to avoid over-cleansing; the rest of the process remains the same.

This cream is designed for night time use due to active ingredients like Glycolic Acid. Apply at night after moisturizing and use sunscreen, like Blu's Ultra Matte Sunscreen Gel, during the day to protect your skin.

Yes, it's dermatologist-tested and formulated for all skin types, including sensitive skin. Its non-comedogenic, preservative-free formula minimizes irritation. Patch-test if you have highly reactive skin.

Results vary by individual and product. With consistent use, you may notice brighter skin and reduced oiliness within 1-2 weeks with the Milky Foaming Face Wash. Pigmentation fading with the Bright Healthy Radiance Face Cream typically takes 4-8 weeks.

Absolutely! Our products are designed to complement each other. A simple routine could include:

• Morning: Milky Foaming Face Wash + Daily Advance Moisturizer + Ultra Matte Sunscreen Gel
• Night: Milky Foaming Face Wash + Bright Healthy Radiance Face Cream

Shipping is free for prepaid orders. For Cash on Delivery (COD) orders, a shipping fee of ₹100 applies. Delivery typically takes 7–10 days across India, depending on your location. For more information, please refer to our Shipping Policy.

Yes! You'll receive a tracking link via email or SMS once your order ships. Track your order at www.blucosmetics.in/track or through our courier partner's portal.

Contact us within 48 hours at support@blucosmetics.in with photos of the item. We'll arrange a free return and provide a replacement or refund. See our Return and Refund Policy.

Yes, COD is available.

You can cancel or modify your order before it's processed (within 1-2 hours of placement). Email support@blucosmetics.in with your order number. Once shipped, cancellations are subject to our return policy.

You can return unused, unopened products within 30 days of delivery in their original packaging. Contact support@blucosmetics.in for a Return Authorization number. Customers cover return shipping unless the product is defective. See our Return and Refund Policy.

Approved refunds are processed within 7-10 business days to the original payment method. Shipping and COD fees are non-refundable.

Exchanges depend on product availability. Return the original item and place a new order, or contact us for defective item replacements at no cost.